Frequently Asked Questions
Everything you need to know about your favorite yarns and patterns.
What is the best way to care for my finished yarn projects?
Care instructions vary by fiber type. Most of our acrylic blends are machine washable and dryable, while natural wools may require hand washing and laying flat to dry. Always check the specific care symbols on your yarn label for the best results.
How can I ensure I receive the same dye lot for my order?
We make every effort to pull the same dye lot for all skeins within a single order. If we are unable to match dye lots due to inventory constraints, our customer service team will contact you before shipping your package.
What is your return policy for yarn and supplies?
We accept returns of unused, unopened yarn in its original condition within 60 days of purchase. Please note that patterns, digital downloads, and opened needles or hooks are considered final sale.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary based on your location and the weight of your order; these will be calculated automatically at checkout.
How do I access a digital pattern I just purchased?
Once your order is confirmed, you will receive an email with a download link. You can also access all your purchased patterns at any time by logging into your account and visiting the 'My Digital Library' section.
What should I do if a specific yarn color is out of stock?
You can sign up for restock notifications on the product page. Simply enter your email address, and we will send you an automated alert as soon as that specific colorway is back in our warehouse.